FAQ

You can book tickets online through our website or at our box office. Online bookings require an account. Select your film, choose your seats, and complete payment to receive your e-ticket.

All ticket sales are final. Refunds are only provided if a screening is cancelled by Filmhouse. In such cases, you will be offered a full refund or the option to rebook for another screening.

We recommend arriving at least 15 minutes before your screening. This allows time to collect any snacks and find your seats. Latecomers may not be admitted once the film has started.

Yes! Our online booking system allows you to select your preferred seats. Seats are allocated on a first-come, first-served basis.

Members enjoy priority booking, discounted tickets, birthday treats, exclusive event invitations, and more. Benefits vary by membership tier (Friend, Member, Patron).

You can sign up online through our Membership page or at our box office. Membership is valid for one year from the date of purchase.

Yes, you can upgrade your membership at any time. The price difference will be prorated based on your remaining membership period.

We are located at Golden Mile Tower, 6001 Beach Road, #05-00, Singapore 199589. The nearest MRT station is Nicoll Highway (Circle Line).

Yes, Golden Mile Tower has a multi-storey car park. Parking rates apply as per the building management.

Yes, our venue is wheelchair accessible. Please contact us in advance if you require any special assistance, and we will be happy to accommodate your needs.

Outside food and beverages are not permitted in our cinema halls. We have a snack bar offering a selection of drinks, popcorn, and light bites.

Yes! Our cinema spaces are available for private screenings, corporate events, and special occasions. Please visit our Hire Us page or contact events@filmhouse.sg for more information.

Yes, we regularly host film festivals, director Q&As, and special screenings. Check our Events page or subscribe to our newsletter to stay updated.